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Best Care ... ALWAYS

Our Commitment: To be the best place for patients to receive care

KishHealth System is using email to learn about the experiences of our patients. The email will be from: HealthStream Insights (

We are committed to providing the best quality care and service. So we have partnered with HealthStream Research to survey you about your experiences at Kishwaukee Hospital, Valley West Hospital, or one of our outpatient facilities. The brief email survey should take less than 10 minutes.

Our Patient Survey Approach - Email

To help us better serve our patients, KishHealth System contracts with an independent research company, HealthStream Research, to survey a random sample of patients treated at the health system’s hospitals, and outpatient facilities. As of January 2015, for our outpatients and day surgery patients we are using an email survey to learn about your care experience. For inpatients and emergency room patients, we are using a phone survey.

  • If you complete the survey, please be assured that your responses will be kept completely confidential and will only be shared with the health system for the purpose of improving the quality of patient care.
  • You will not be revealed to the health system as a participant unless you request HealthStream Research to do so.
  • KishHealth System provides HealthStream with the patient’s name, email address, area of discharge/service, and date of service as part of healthcare operations to improve patient care. After surveying is completed, HealthStream Research destroys the patient lists.

Your Privacy is Protected

HIPAA regulations allow KishHealth System to provide third parties such as HealthStream with protected health information for the purposes of treatment, payment, or healthcare operations. As a “business associate” bound by written contract, HealthStream’s use of patient data to conduct quality-improvement research is considered “healthcare operations” as defined in HIPAA regulation section § 164.501 (1).

KishHealth System’s responsibility is to make sure a business partner who receives patient data implements appropriate security safeguards to protect the data. KishHealth System has determined that HealthStream Research has taken steps that go above and beyond standard security practices to provide the health system the highest degree of confidence that our data is being handled properly.

Contact Us

If you have questions, please contact:

Susan Kinsman, RN
director of Service Excellence


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