INTEGRITY
Adhering to strong moral and ethical principles in all we do.

• Lead by example.
• Maintain confidentiality at all times.
• Adhere to organizational and department policies.
• Take responsibility for the care and service of every patient and family.
• Disclose and take reasonable steps to avoid any conflict of interest in connection with KHS employment.
• Understand your job description and meet all competency requirements. 
• Always conduct yourself consistent with the expectations of the profession you have chosen and the rules and policies of KishHealth System.
• Take ownership for being informed. Communication is two-way.
• Behave honestly in the course of your employment with KHS.
• Treat each patientas a person and not an illness.

STEWARDSHIP
Responsibly using, preserving, and enhancing our human, material and financial resources as a not-for-profit community controlled organization.

• Be on time for work and work-related functions.
• Use KHS material resources as intended.
• Spend work time engaged in productive work-related activities.
• Strive to do the job right the first time.
• Demonstrate financial responsibility in a way that is appropriate for your role.
• Contribute to achieving KHS strategic plan, goals, and objectives.

QUALITY
Striving for excellence in all we do.

• Rudeness and sarcasm are unacceptable.
• Present a positive attitude and an open mind. Be flexible and adapt to changing conditions.
• Display body language that is attentive and a facial expression of interest.
• Recognize and respect the value of each patient, customer, family member and coworker. Our actions and attitudes should make others feel appreciated, included and valued.
• Share work concerns with supervisors, not with customers.

SERVICE
Demonstrating our commitment to provide every person we serve and each other with skill and compassion.

• Use AIDET: Acknowledge, Introduce, Duration, Explanation, and Thank You as part of your routine delivery of care.
• Communicate delays immediately. 
• Communicate to the patient his or her plan of care at least each shift and when there is a change. 
• Make eye contact and greet all people you see during your work day.
• Respectfully challenge others when not exhibiting the standards of behavior.
• Respectfully respond to constructive criticism.
• Be engaged in the operation of your unit and the organization to be part of the solution, not the problem.
• Disagree honestly but support final decisions.
• Utilize and respect the chain of command.
• Take ownership for issues until they are resolved or the customer is satisfied with a plan of action. Use the Service Recovery process.  
• Acknowledge all who are present including patients, family members, coworkers, and physicians.
• Use professional and courteous phone, email, and blackberry etiquette. (See KHS Policies and Procedures.) 

COMMUNITY
Communicating, contributing, and improving healthcare and wellness for the benefit of our entire community.

• Demonstrate that it is “we” and “us” and not “they” and “them.”
• Maintain a positive and professional attitude.
• Encourage, recognize, and help one another.
• Show new employees they are valued.
• Manage up colleagues, supervisors, physicians, and organization.
• Present a positive attitude and an open mind. Be flexible and adapt to changing conditions. 
• Share work concerns in appropriate settings not with or in front of patients, customers, physicians, and family members.
• Aggressive and intimidating communication will not be tolerated (yelling, condescending, rudeness, or sarcasm).

This set of performance standards has been developed by employees
of KishHealth System to establish specific behaviors that all employees
and volunteers are expected to practice. These behaviors serve
as guidelines for living our values.

By incorporating these values and behaviors as a measure of overall
work performance, KishHealth System makes it clear that employees
and volunteers are expected to abide by and demonstrate
commitment to our values.