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Published on October 11, 2011

New Dictation Technology at KishHealth System

October 11, 2011 


Transcriptionists learn the new dictation system at Kishwaukee Community Hospital

Transcriptionists learn the new dictation
system at Kishwaukee Community Hospital
during a training session held on Oct. 6.
Valley West Community Hospital also held
a training session that week.

As technology in the healthcare field proliferates, old systems are continually replaced with new ones. Medical transcription is no exception, as newer technologies have improved the process, helping the collection of vital health information to be more accurate and less time consuming. Gone are the days of countless hours of recorded playback with a transcriptionist straining to understand the idiosyncrasies of each doctor’s voice and inflection, typing each line verbatim. With the new system, a clinician records his or her notes the same way as before, but is now digitally transcribed and then edited by a transcriptionist. 

The new system, Nuance eScription, will begin soon at both Kishwaukee and Valley West Community Hospitals, replacing the Dictaphone dictation system. Christine Cain, manager of Health Information Management at Valley West Community Hospital, said, “I am very excited about the implementation of speech recognition. I believe we have chosen the best speech-recognition platform in the industry, allowing us to capture as high as 90% voice recognition from our dictators.”  

With the new back end speech-recognition system, physicians and other healthcare professionals dictate into the Nuance eScription system the same way they always have. The dictation runs through voice recognition software and a draft report is sent to a medical transcriptionist. The transcriptionist then edits the draft report, rather than transcribing it, with editing taking much less time.  

Cain added, “It is a great tool to enhance our transcriptionists’ productivity, as a speech-recognized report will be edited in half the time as a traditionally transcribed report.” The new system will process doctor notes more quickly, a benefit to doctors, patients, and caregivers. “This product allows us to provide documents to the clinicians as quickly as possible for patient care decisions.” 

Mindy Kempinski, director of Health Information Management at Kishwaukee Community Hospital, said “The new system is expected to reduce transcription turnaround times, so that the reports are in the electronic medical record more quickly. We also hope to provide more consistent report turnaround times throughout the week including on weekends and holidays.” 

The new system should prove to be more cost effective as well. Kempinski said, “The health system hopes to reduce or eliminate the need for the routine use of outside services for transcription, therefore, reducing costs significantly and improving the quality of work produced by staff.”

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