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Paying Your Hospital Bill

As you know, KishHealth System is now part of Northwestern Medicine, and you will start receiving a new statement to reflect this relationship. Instead of receiving multiple statements from different care providers, you will receive one statement for all services rendered by Northwestern Medicine locations in the western suburbs organized in a way that’s easy to understand. You will start receiving this new statement for services rendered starting April 30.

In a related effort to provide world-class compassionate care for you and your family, we are implementing Epic, a leading electronic health record system, effective April 30, 2017. We respectfully request your patience and understanding during this important transition.

Learn more about your new statement.

Customer Service

If you need help or have questions about your new bill, call 855.286.2861, Monday through Friday, 8 am to 4:00 pm.

Financial Assistance

As a charitable institution, KishHealth System and its hospitals and other affiliates recognize the importance of providing charity services to the community. Download financial assistance documents and learn more about KishHealth System’s financial assistance policies.

Seniors: Confused about Your Health Insurance?

The Senior Health Insurance Program, S.H.I.P., helps Medicare recipients understand benefits, supplementary insurance programs and the prescription drug plan Medicare Part D. For information please call 815.756.1521 ext.153344.

Illinois Pre-Existing Coverage

The Illinois Pre-Existing Condition Insurance Plan (PCIP) is the state’s federally funded, high-risk insurance pool, which provides health coverage for qualified uninsured residents with preexisting conditions.

Insurance Providers

To see a list of insurance providers for Kishwaukee Hospital, Valley West Hospital, KishHealth Behavioral Health Services and KishHealth Physician Group, please visit

Contact Us

Kishwaukee Hospital in DeKalb and Valley West Hospital in Sandwich offer a variety of options for payment of your patient balance.

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