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Paying Your Hospital Billautumn tree

If you have questions or need more information, please call 800.397.1521 ext. 153386 or send email to If you would like to request an itemized bill, please call the hospital’s central Business Office.

If You Need Help in Person

For those who need an explanation or help with bills in person, please visit the health system central Business Office located at Kishwaukee Hospital in DeKalb.

Financial Assistance

As a charitable institution, KishHealth System and its hospitals and other affiliates recognize the importance of providing charity services to the community. Download financial assistance documents and learn more about KishHealth System’s financial assistance policies.

Seniors: Confused about Your Health Insurance?

The Senior Health Insurance Program, S.H.I.P., helps Medicare recipients understand benefits, supplementary insurance programs and the prescription drug plan Medicare Part D. For information please call 815.756.1521 ext.153344.

Illinois Pre-Existing Coverage

The Illinois Pre-Existing Condition Insurance Plan (PCIP) is the state’s federally funded, high-risk insurance pool, which provides health coverage for qualified uninsured residents with preexisting conditions.

Insurance Providers

Have a question about changes with Blue Cross and Blue Shield of Illinois' Health Insurance Marketplace plans? Read some Frequently Asked Questions.

Kishwaukee Hospital is contracted with:

  • Aetna PPO
  • American Psyche System (APS) Healthcare
  • Blue Cross Blue Shield PPO
  • Tricare (Champus) / ChampVA
  • Cigna
  • Coventry
  • DeKalb County Purchasing Group
  • ECOH (Employers Coalition on Healthcare)
  • Great West Life
  • Health Alliance
  • Health Financial Network (HFN)
  • Humana/Choicecare PPO
  • Multiplan
  • OSF HealthPlans PPO
  • Personal Care
  • Preferred Care Network (PCN)
  • Preferred Plan, Inc. (PPI)
  • Private Healthcare Systems (PHCS)
  • Three Rivers Provider Network (TRPN)
  • United Healthcare
  • Viant Payment Systems

Valley West is contracted with:

  • Aetna PPO (Open Access Aetna Select, Aetna Choice POS II, Aetna Affordable Health
  • Choices (PPO), Open Choice PPO, Aetna Affordable Health Choices (Indemnity Plan),
  • Traditional Choice)
  • Blue Cross Blue Shield PPO
  • Caterpillar / United Healthcare
  • State of IL Employees
  • Cigna (Ortho Net)
  • Cigna Other (ORTHO NET) Cigna Healthcare Open Access Plus Network
  • Magellan
  • ECOH River Valley (Employers’ Coalition on Health)
  • Fox Valley Medicine
  • Great West
  • HealthLink / Unicare Life & Health PPO & Comp Management
  • Health Alliance
  • HFN / Focus / NPPN / Platinum
  • Humana (Choicecare) POS
  • IL Department of Public Aid
  • Medicare
  • Multiplan / UP & UP / BCE Emergis(ERS) / Admar / MedNetwork / Health Network /
  • Formost
  • Preferred Plan Inc. / USAMCO / Interplan (IHG)
  • PHCS / PHCS Secondary
  • Three Rivers (TRPN)
  • United Healthcare PPO
  • United Healthcare HMO / American Medical Security / PacificCare / Golden Rule
  • Viant Payment Systems formally Concentra

KishHealth System Behavioral Health Services is contracted with:

  • American Psyche System (APS) Healthcare
  • Blue Cross Blue Shield
  • Blue Cross HMO (only with authorized referral)
  • Cigna
  • Health Alliance
  • Health Financial Network (HFN)
  • Humana
  • Magellan
  • Medicare
  • Preferred Care Network (PCN)
  • Preferred Plan, Inc. (PPI)
  • United Behavioral Health (UBH)

Contact Us

Kishwaukee Hospital in DeKalb and Valley West Hospital in Sandwich offer a variety of options for payment of your patient balance.

Please call 800.397.1521 ext. 153386 or send email to

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