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Published on March 06, 2012

Michelle Pritchard, Patient at the Emergency Room at Valley West Community Hospital 

Michelle Pritchard

Michelle Pritchard

One week after a breast lumpectomy, Michelle Pritchard began to experience pain and swelling in the ribs on the left side of her body. Worried it was a possible complication from her surgery, she decided to be on the safe side and visit the Emergency Room at Valley West Community Hospital.

Dr. James Bajo ran labs and performed a CT scan of Michelle’s ribs, but the only thing that seemed abnormal was that her white blood cell count was elevated. Finding nothing conclusive, Michelle was sent home.

The next day, Michelle received a call from Dr. Bajo who requested she come back for further testing. This time, Dr. Bajo deduced the pain and swelling was caused by an infection. He sent Michelle home with a round of antibiotics which eventually cleared up the infection and the symptoms that accompanied it.

Michelle Pritchard Video

Patient Testimonial Video

One week after a breast lumpectomy, Michelle Pritchard began to experience pain and swelling in the ribs on the left side of her body. Worried it was a possible complication from her surgery, she decided to be on the safe side and visit the Emergency Room at Valley West Hospital.

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Protecting

Michelle was surprised by the persistence shown by Dr. Bajo.

“I couldn’t believe Dr. Bajo was calling me the next day. I have never had a doctor call me directly on the phone. He said, ‘I thought about you all last night and have been trying to figure out what could be causing your pain.’ He said he wanted me to come back in so that he could test for blood clots.”

Healing

The tests for blood clots came back negative, but the elevated white blood cell count indicated the other possible diagnosis was infection. Michelle was treated with antibiotics.

“It took a little while, but the infection finally cleared up and so did the pain and swelling.”

“The staff and doctors at Valley West are very caring and thorough.”

“The emergency room staff doesn’t waste time. I was seen very quickly by emergency room standards.”

“I live in Earlville but wasn’t comfortable going to the hospital that is actually closest to me and Valley West is only 15 or 20 minutes from my home. It’s hard to find a good hospital but once you do don’t venture off.”

“I have recommended Valley West to other people and they have also had good experiences.”

Educating

On the night of her emergency room visit, a few different lab tests were run. Michelle felt the staff did a good job explaining the tests and their results.

“With every test they would run they would tell me why they were running the test, what they were looking for and then discuss the results of the lab. I was never in the dark about anything.”

 

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